My role & responsibilities:

• Coordinating between Chargoon and Enterprise Customers technical teams.
• Fine-tune the customer meeting routines to optimize time usage.
• Leading and Tracking issue resolution and management for Enterprise Customers.
• Involved in business meetings to facilitate technical requirements.
• Prioritizing, Assigning, and Reviewing tasks assigned to technical teams.
• Designed a framework for the Sales team to visualize customers’ feedback and experience.

My role & responsibilities:

• Administration: Led the migration of 100% of existing projects to GIT repo ( TFS to GIT ) in Azure DevOps Server.
• CI/CD: Creating tools for making CI/CD Azure DevOps pipelines that resulted in a 30% increase in speed and setting up Nexus for 80% of artifacts.
• Monitoring: Prometheus and Grafana: Created multiple dashboards for all ENVs with different data sources, reducing critical errors by 26% over an OKR period. 
• Infrastructure as Code (IaC): Implement multiple Terraform modules for Helm configuration in all our ENVs on PaaS and private cloud (Kubernetes Clusters and VMware vSphere). 
• Configuration Management: Wrote many Ansible/C# codes for Linux/Windows servers, such as scripts for both IIS and Nginx in every ENV.
• Containerization: Kubernetes: Implement highly available In-house multi Kubernetes clusters for all ENVs. Wrote new scripts on many Dockerfiles on our private repositories. 
• Programming/Scripting: Wrote Python for importing data from MS-SQL to Pods and checking security logs from SaaS PowerShell for post-build in CI pipelines, saving over 200+ hours of development time each year. 
• Implement and maintain Logging System with ELK stack, Velero (backup) setup using Helm charts.
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My role & responsibilities:

• Analyzing Current IT system and Flows based on ITIL and ITSM
• Diagnosing IT system problem, inefficiencies and weakness
• Manage installation and setups of solution, updates and data flow
• Provide advice on technology and best practices
• Provide advice on security structure and best practices
• Monitoring the success of IT solutions deployment

My role & responsibilities:

• Troubleshooting technical storage problems ( SAN, Local RAID Controller, DAS, NAS ), HyperVisor Layer (such as VMWare and KVM ), network layers such as Firewalls ( MikroTik, Kerio, etc.), WAFs ( FortiWeb, F5-BigIP, ArvanCloud, etc.), operating systems ( Linux, Windows ) and database servers ( MS-SQL, REDIS, etc.)
• Designed and implemented high availability and disaster recovery architectures for various software. Troubleshoot security issues (server hardening, OTP, SSL and VPN, DNS).
• Direct communication with the development team to improve the software implementation conditions and modify the technical parts of the software for communication with external systems (mail servers and APIs).
• Prepared draft proposals, contracts, and SLAs for utilizing cloud-based SaaS products for the first time in our company. We also combined and created tools for smooth implementation. As a result, we are currently one of the best cloud-friendly ERP providers in Iran.
• Made tools and installers using C# to configure and troubleshoot windows.
• Provide LOMs for server and technical architecture for enterprise customers with many users, including database clusters, web traffic load balancers, and multiple server farms, WAFs, Firewalls, cold and hot disaster site implementation.
• High availability with Microsoft Always On for SQL Servers.
• Web traffic load balancing with KEMP, ARR, NGINX, and DNS
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All of our thousands of customers used our on-premise version, it was our team’s duty to maintain the servers and implement the HA/DR architectures and adapt that architecture to the customer’s infrastructure.

As a network engineer in one of the refinery construction projects
establishing always-stable connections between the project site (which was placed of the gird) and the Internet and the company's headquarters in Tehran to transfer highly sensitive data to the Employer

We used a Mesh and Multi-Uplink Point-to-Point architecture, OSPF Routing to achieve requested Uptime.

very attractive for me to engage with the technical challenges to achieve the SLA desired by the Employer.

Investigating SQLServer over VMWare problems while, using Golden Templates to solve most of the identified problems I upgraded my SQL Server Administration skills to meet the needs.

Because of the clutter and lack of standards, the first thing I planned was to create MPLS trunks using OSPF between data centers
creating security layers on the Edge of the network.

Here, most of the manpower was spent doing repetitive tasks in the network configuration of network devices such as Cisco, Dlink, MikroTik, Juniper, where I tried to create a central result-oriented process and have all the settings integrated into predefined scripts.
made documentation for our standards and procedures of the networks and infrastructure devices.
Creating integrated monitoring problems such as hardware failures and routing problems OSPF, BGP, MPLS