Amir Dezfulian

About Me

I’m an enthusiastic technical problem solver with 11+ years of experience in various computer science and engineering domains. I am incredibly passionate about learning new platforms and technologies and take tremendous pride and joy in teaching and mentoring others. Eager to design scalable and fault to fault tolerance business value in cloud and on-site infra.


What I Do

Problem Solver

Good at determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution.


Taking care of system and infrastructure designing hybrid architecture and maintaining it


Lets automate everyting from CI to CD, Get Pipelines ready and keep it reliable, making software release speedy

Technical Support

Communicating with customers, reviewing technical needs and providing solutions tailored to their current budget and infrastructure



2021 - Present
IMC Learning Germany

DevOps Engineer

2019 - 2021
Chargoon Iran

Technical Lead

My role & responsibilities:

  • Coordinating between Chargoon and Enterprise Customers technical teams.
  • Fine-tune the customer meeting routines to optimize time usage.
  • Leading and Tracking issue resolution and management for Enterprise Customers.
  • Involved in business meetings to facilitate technical requirements.
  • Prioritizing, Assigning, and Reviewing tasks assigned to technical teams.
  • Designed a framework for the Sales team to visualize customers’ feedback and experience.
2021 - Present

Senior Technical Consultant

2019 - 2021
Chargoon Iran

DevOps Engineer

My role & responsibilities:

  • Administration: Led the migration of 100% of existing projects to GIT repo ( TFS to GIT ) in Azure DevOps Server.
  • CI/CD: Creating tools for making CI/CD Azure DevOps pipelines that resulted in a 30% increase in speed and setting up Nexus for 80% of artifacts.
  • Monitoring: Prometheus and Grafana: Created multiple dashboards for all ENVs with different data sources, reducing critical errors by 26% over an OKR period
  • Infrastructure as Code (IaC): Implement multiple Terraform modules for Helm configuration in all our ENVs on PaaS and private cloud (Kubernetes Clusters and VMware vSphere). 
  • Configuration Management: Wrote many Ansible/C# codes for Linux/Windows servers, such as scripts for both IIS and Nginx in every ENV.
  • Containerization: Kubernetes: Implement highly available In-house multi Kubernetes clusters for all ENVs. Wrote new scripts on many Dockerfiles on our private repositories
  • Programming/Scripting: Wrote Python for importing data from MS-SQL to Pods and checking security logs from SaaS PowerShell for post-build in CI pipelines, saving over 200+ hours of development time each year. 
  • Implement and maintain Logging System with ELK stack, Velero (backup) setup using Helm charts.
2017 - 2021
Chargoon Iran

Information Technology Technical Consultant

My role & responsibilities:

  • Analyzing Current IT system and Flows based on ITIL and ITSM
  • Diagnosing IT system problem, inefficiencies and weakness
  • Manage installation and setups of solution, updates and data flow
  • Provide advice on technology and best practices
  • Provide advice on security structure and best practices
  • Monitoring the success of IT solutions deployment
2016 – 2019
Chargoon Iran

Senior Technical Support Specialist

My role & responsibilities:

  • Troubleshooting technical storage problems ( SAN, Local RAID Controller, DAS, NAS ), HyperVisor Layer (such as VMWare and KVM ), network layers such as Firewalls ( MikroTik, Kerio, etc.), WAFs ( FortiWeb, F5-BigIP, ArvanCloud, etc.), operating systems ( Linux, Windows ) and database servers ( MS-SQL, REDIS, etc.)
  • Designed and implemented high availability and disaster recovery architectures for various software. Troubleshoot security issues (server hardening, OTP, SSL and VPN, DNS).
  • Direct communication with the development team to improve the software implementation conditions and modify the technical parts of the software for communication with external systems (mail servers and APIs).
  • Prepared draft proposals, contracts, and SLAs for utilizing cloud-based SaaS products for the first time in our company. We also combined and created tools for smooth implementation. As a result, we are currently one of the best cloud-friendly ERP providers in Iran.
  • Made tools and installers using C# to configure and troubleshoot windows.
  • Provide LOMs for server and technical architecture for enterprise customers with many users, including database clusters, web traffic load balancers, and multiple server farms, WAFs, Firewalls, cold and hot disaster site implementation.
  • High availability with Microsoft Always On for SQL Servers.
  • Web traffic load balancing with KEMP, ARR, NGINX, and DNS
2014 - 2016
Chargoon Iran

Technical Support Specialist

All of our thousands of customers used our on-premise version, it was our team’s duty to maintain the servers and implement the HA/DR architectures and adapt that architecture to the customer’s infrastructure.

2014 - 2016
Jahanpars Group Iran

Network Engineer

As a network engineer in one of the refinery construction projects
establishing always-stable connections between the project site (which was placed of the gird) and the Internet and the company's headquarters in Tehran to transfer highly sensitive data to the Employer

We used a Mesh and Multi-Uplink Point-to-Point architecture, OSPF Routing to achieve requested Uptime.

very attractive for me to engage with the technical challenges to achieve the SLA desired by the Employer.

Parspack Iran

Cloud Hosting Expert

Investigating SQLServer over VMWare problems while, using Golden Templates to solve most of the identified problems I upgraded my SQL Server Administration skills to meet the needs.

2013 - 2014
Maroon Karan Co. Iran

Network Engineer

Because of the clutter and lack of standards, the first thing I planned was to create MPLS trunks using OSPF between data centers
creating security layers on the Edge of the network.

2009 - 2010
Rased ISP Iran

Network Engineer

Here, most of the manpower was spent doing repetitive tasks in the network configuration of network devices such as Cisco, Dlink, MikroTik, Juniper, where I tried to create a central result-oriented process and have all the settings integrated into predefined scripts.
made documentation for our standards and procedures of the networks and infrastructure devices.
Creating integrated monitoring problems such as hardware failures and routing problems OSPF, BGP, MPLS


2014 - 2018
IAU Qazvin Branch

Master's degree - Information Technology Engineering - Computer Networks

Thesis Title: Smart Distributed HTTP Load Balancer Based on Web Servers Load by Software Defined Networking (SDN)

2008 - 2012
IAU Mahshahr Branch

Bachelor's degree - Information Technology Engineering

Research on Cloud Technologies


  • Communication
  • Decision Making
  • Eager to learning
  • Multitasking
  • Networks
  • Working under pressure
  • Problem-Solving
  • ITIL Certified
  • Office365
  • PHP
  • C#
  • Docker
  • GIT
  • Jenkins
  • Bash
  • Python Scripting
  • Powershell
  • LPIC
  • Amazon Web Services (AWS) cloud practitioner
  • MYSQL Administration
  • MS-SQL Administration
  • CCNA
  • MikroTik
  • VMware Certified Advanced Professional
  • VMware Certified Professional
  • Active Directory
  • CloudOps